Product Support
We provide professional technical support for Content Control based around a range of support plans and SLAs.
Knowing that you have somewhere to turn for a definitive answer when you're feeling a bit stumped, or think you may have encountered a bug, is priceless. Our support plans provide support and trouble resolution for issues you encounter with Content Control.
Plans and Pricing
| Baseline | Standard | Premium | |
|---|---|---|---|
| Period | 12 months | 12 months | 12 months |
| Knowledge base / community support | Free | Free | Free |
| Support ticketing system |  |
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| Product bug resolution | |
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| User advice [1] | |
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| Implementation advice [2] | |
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| Account manager | |
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| Response time | 3 working days | 2 working days | 1 working day |
| Cost / month ex VAT | £45 | £65 | £85 |
| Annual | £540 | £780 | £1020 |